Large-scale Solutions
Implementations of complex and large-scale projects for the Public Sector
Large-scale Solutions
Implementations
Profile Software has significant experience and expertise in implementing complex and large-scale solutions for both the Public and Private Sectors. These implementations cover the entire spectrum of e-governance and the provision of electronic services to citizens and businesses, with projects for financial institutions as well as central government organisations and the wider public sector.
The software solutions (ready-made or customised) and the support services offered are based on a modern online/offline programming environment, with solutions tailored to the needs of citizens, while simultaneously providing updates and reports to the administrations of each organisation.
Indicatively, organisations served by the company’s project implementations include Ministries, Supervised entities, Public utilities, Local Authorities, and other Public sector bodies.
Project Design
Profile Software offers a range of services to fully meet its clients’ needs, from the initial project design to its delivery for use and utilisation by the benefiting entities.
Through an ecosystem of specialised and experienced consultants and partners, Profile Software offers project management and implementation services across all market sectors, both domestically and internationally. This ensures the smooth completion of large-scale solutions, with a track record of successful applications in every sector, tailored to the size, complexity, and scope of each case, thus providing the greatest value to its clients.
Customisation and Adaptation Services
Profile Software’s solutions are developed to successfully meet the unique needs of the different organisations they target, achieving highly successful implementations of large solutions that offer unique customisation capabilities.
In addition, we offer customisation services for our solutions beyond the pre-defined functionality (out-of-the-box), such as interoperability with third-party systems, special reports, and extensions to the provided functionality of software applications. Customisation services are provided by our RD, Consulting, and Professional Services units.
Consulting Services
Profile Software’s consultants (business consultants and domain experts) possess the specialised knowledge, professional experience, and qualifications required for the optimal implementation and adaptation of solutions to meet the needs of each organisation. This ensures that the functional requirements and technical specifications are met, contributing to the achievement of business goals, efficiency, and responsiveness, with the goal of user satisfaction.
We offer comprehensive proposals that align with the existing infrastructure of each client, while also handling the migration process to the new operational and technological environment.
Training
A key component of the success of Profile Software’s applications for complex project implementations (large-scale projects) is the ease of learning them so they can be utilised in the best possible way by end users. The company provides a complete training programme for users to ensure the easier and faster utilisation of its solutions.
Training is provided through standardised or customised seminars and consists of a wide range of educational programmes aimed at training end users, technical staff, and system administrators. It is delivered in all possible ways (on-site, remote, train-the-trainer).
Customer Support
Profile Software’s customer support department facilitates the optimal and immediate resolution of any issues that arise. The support department offers a single point of contact and tracking for the client.
Our technical support accepts requests 24/7 via digital ticketing, email, or phone. The web-based ticketing tool allows for the recording, management, and monitoring of incoming requests, whether for solution support or change request fulfilment.
Indicative Clients
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