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The Collection processes need to become fully automated as volume increases and provide all those elements to safeguard the business while adhering to business and regulatory mandates. 

The Collections & Debt Recovery Management solution comprehensively addresses the needs of Financial Institutions that require an advanced tool for managing their Collection operations. The solution streamlines the entire collection process, reducing write-offs and provisioning, improving cash-flow, and allowing Financial Institutions to enhance their customer relationships, facilitating future sales opportunities.

Key Features

  • Workflow-based modeling of actions, including exceptions handling
  • Preparation and negotiation of binding agreements with third party collectors and legal agencies
  • Legal action budget analysis and expenses management
  • Rule-based case assignment to either internal or external legal agents
  • Securitisation of additional debtor assets
  • Monitoring of court proceeds and other legal actions - including auctions
  • Capture, classification and approval of all relevant expenses
  • Real time preparation of settlement invoices
  • Agent performance evaluation



  • Seamless integration with third party systems for Credit Lines, Collaterals and Non-delinquent customer facilities
  • A highly sophisticated ‘self-learning’ environment which facilitates the forecasting of future operational requirements
  • Historical data, along with calculated metrics, measures the operational efficiency, advising on Capacity Planning and Financial KPI

Why choose the Collections solution by Profile Software?

The Collections solution provides a complete debt recovery solution which reduces collection costs by maximising productivity, improving client service and assisting in reducing delinquency rates.

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