Monday, 02 September 2019 | By: Profile Software
Research shows that digitilisation is a fact for the financial services industry, especially in banking. In Deloitte’s study, 2019 Banking and Capital Markets Outlook: Reimaging Transformation, 28% of the surveyed banks’ CIOs stated that the most important technology area to the organisation is to create digital capability, 23% want to modernise legacy systems, and 18% to manage security, identity and privacy.
In the same study, those asked about the plans to use digital technologies over the next 12 months, 39% responded that they aim to use a platform driven architecture through open interfaces/APIs, and 36% to explore artificial intelligence (AI) and machine learning (ML).
In 2019, it is becoming apparent that technology and financial services are progressing hand-in-hand to evolve the operational models to deliver faster customer services, cost efficiencies and competitive offering.
APIs offer new opportunities to improve cost and customer experience as well as to deliver potential revenue growth. The international trend and regulatory environment require more “open” communication of data to customer requirements; therefore, this will drive differentiation and accessibility.
To achieve this, the transformation is revolving around the following parameters:
- Hybrid cloud services; to deploy what is best suited with the utmost security
- API platforms; that add to utilising innovation opportunities and customer service
- Robotic process automation (RPA) and AI-driven technologies; to improve cost and operations
- Instant payments; to achieve the transaction speed
- Blockchain adoption; to potentially improve efficiency, cost-effectiveness and security
- Security advancements, with the use of advanced analytics, real-time monitoring, AI to detect – early enough – potential
The article was also published on Fintech Futures (02.09.2019). Trademarks are the property of the respective owner.